PCSmypet Cancellation & Refund Policy

More than 24 hours before your scheduled driver pickup: Full refund of your PCSmypet service fee.

Within 24 hours of your scheduled driver pickup: The ground transport portion of your payment is non-refundable. Once a driver has committed their time and resources to your job — confirming the route, coordinating logistics, and preparing for pickup — we are unable to recover those costs on their behalf. Any remaining balance beyond the ground transport fee will be refunded to your original payment method within 3-5 business days.

Same-day cancellations and no-shows: If your driver is already en route or on-site at the time of cancellation, the full ground transport fee is forfeited. No exceptions.

Airline cargo fees: Fees paid directly to the airline for cargo shipment are governed by the airline's own cancellation policy. PCSmypet is not responsible for refunding airline-side charges.

Circumstances outside your control: We recognize that military travel — especially via Patriot Express or other government-contracted flights — can change without warning. We handle these situations with compassion and on a case-by-case basis, but the 24-hour driver commitment window still applies once a driver has been assigned.

For questions about a cancellation, contact us at info@pcsmypet.com.